ISO 9001:2015 Certification
The Grama Panchayat has achieved the internationally recognized ISO 9001:2015 Certification to ensure high quality in public service delivery. The Panchayat received this recognition as part of the project implemented through the Kerala Institute of Local Administration (KILA) to make the services of local self-government institutions more efficient and citizen-friendly.
Key Achievements of the Certification:
Improved and faster service delivery
Precision and efficiency in file movement
Time-bound response to applications
Transparency and accountability in public services
Quick access to information through digital record systems
Comprehensive citizen surveys